Phoenix Solutions Group
 

Collision Leaders of Maryville

All

Your latest ratings performance report includes these sections:

Average Rating & Count
4.7 stars
Total
60
All
Average Rating
4.72
All
Rating Summary By Value
RatingCount
5.0 stars5.050
4.0 stars4.06
3.0 stars3.02
1.0 stars1.01
2.0 stars2.01
Review List
AuthorNameRatingContent
David Mogler5.0 stars5.0I had a repair done here a few years ago (2022). My Jeep windshield was cracked and body had dents in it from vandalism. The guy at the front desk had excellent customer service and was good about calling me and keeping me updated on where things were at during repair. You don't always get that. The dents had been fixed and windshield replaced. It looked good as new. On the day of pickup there was some issues with one of my turn signal lights and I informed them before leaving (that wasn't there before repair). This was around may be 15 to 20 minutes of closing time and they still went and replaced my light with a temporary and while it wasn't a permanent solution, I appreciated that they went back and corrected the problem on such short notice. I honestly believe that it happened because they have so many vehicles to get through. I was pleased with the service and how I was treated. I would recommend.
Brianna Tubbs5.0 stars5.0Had my bumber replaced. They had it done in a timely and professional manner. Super friendly and my bumber looks great.
LaDena5.0 stars5.0Car came back in awesome shape. Clean and detailed better than ever before. Very happy
Daven Huck5.0 stars5.0
Joseph Belanger5.0 stars5.0People who listen and do it right.
candy marker5.0 stars5.0Only place we take our vehicles
Zach Davis4.0 stars4.0
Kade Perry5.0 stars5.0
Jeanne Grider5.0 stars5.0Car looks like it came off ths show room floor. Really easy to work with. Even made sure my rental was taken care of.Thank you
Jaclyn Smail5.0 stars5.0Honest, dependable, efficient, and great customer service. I have used them multiple times over the years(raccoons love my cars). I just got my Camry back from them today and it looks amazing. Thank you!
Carol Grace5.0 stars5.0
Alden Hanes5.0 stars5.0Very friendly, efficient service; did an AMAZING JOB fixing my car after it got rear ended; AND they washed and detailed it before I picked it up. I would definitely recommend them 👌
Terese Rodgers5.0 stars5.0Pitzenberger's was chosen by my insurance company to repair substantial damage after I collided with a deer. Friendly, professional, timely and a job well executed. Well done Pitzenberger's and many thanks.
Holly Carlson4.0 stars4.0
LaDonna Falgout5.0 stars5.0We hit a deer over 800 miles from home. Pitzenbergers was our insurance companies preferred body shop and for good reason! It didnt take them long at all to have my car good as new, they even detailed the whole thing! They was good about keeping me updated & I called a few times since I was stranded lol. Apparently its a nationwide shortage on rental cars which was my luck We couldn't pick up durung business hours due to the distance from home, and they arranged for us to pay our deductible over the phone which was super convenient and arranged for us to pick-up my vehicle after hour's. All in all they went above and beyond
Raviteja Gurram4.0 stars4.0
Nicole Gaskill5.0 stars5.0
Amber Otto5.0 stars5.0Dependable service time after time. They are American Family preferred shop. Their work is stunning. Youll never even be able to tell there was ever anything wrong. They have been my go to since my frist car. They will fix the smallest ding to full body repair at a reasonable price.
Timothy Cherry5.0 stars5.0
Rolf Cook5.0 stars5.0
Leah Black5.0 stars5.0
Gordon Ide5.0 stars5.0Have used these guys for over 20 years and they have always done a wonderful job, on time.
Lorie Hall5.0 stars5.0They are absolutely the best auto repair shop around!! I highly recommend them for all of your repair needs. I arrived for my appointment for an estimate and they had me in and out so quickly, with my appointment for my repairs within a week. Enterprise also has an office in their building, talk about convenient! They are the BEST!!!
Steven Earl3.0 stars3.0
Savanna5.0 stars5.0My boyfriend hit a deer in his new car and we took it to get repaired here. It was done quickly and the people were great! He noticed a few scratches after we got his car back, they fixed it up no problem and it looks brand new again! They even sent us a thank you card!! We will be loyal customers as long as we’re here in Maryville. Thank you Pitzenberger’s!
Andrea Dunlap5.0 stars5.0Five-star experience from the start. Pitzenbergers sent a tow truck to my house to pick up my vehicle as soon as I called them about an estimate. They worked with my insurance regarding a rental car and getting my car fixed after hitting a deer. I just picked up my car and it’s perfect. Everything is fixed and it’s spotless, inside and out. Everyone I dealt with there was very friendly and easy to work with. I wouldn’t hesitate to do business with them again. Thank you!
Brendon Jenkins1.0 stars1.0They will rip you off. I hate leaving bad reviews, but it was so blatant it wasnt even funny.
krishna Reddy5.0 stars5.0
Michael Monk3.0 stars3.0
Aubrey Staton2.0 stars2.0I was pretty disappointed with my experience overall. They did do the estimate very quickly, but that did not make up for what my vehicle looked like when i got it back. I had hit a deer and needed a front fender and both doors. I was told they could fix my hood as it had a minor dent in it. When i got my car back the paint job was awful. Orange peel affect. (Google it) The trim that needed replaced on the bottom of my doors had been gouged several times with what looks to be a trim tool. I was charged for undercoat paint on my hood and it was never painted underneath where it was dented. My tail light mysteriously cracked and i had a new 5-6 inch scratch on my back bumper. I called the shop to have them come get my car and fix it. They told me that they would replace the trim and said that some cars have textured paint but they will do more buffing on the paint issue. (I don’t think a car is supposed to have two different textures based on which side of it you are looking at) They also said that they probably just missed the cracked taillight when they did the estimate. They got a new taillight but charged it to my insurance, “ buffed” the car, and buffed out the scratch. The paint job still looks awful. I hate to leave a bad review, but my cars value will never be the same.
Matt Williamson5.0 stars5.0
Helen M5.0 stars5.0
Kaylee Perry5.0 stars5.0
Stephanie Neal5.0 stars5.0Great place to work too!
Michael Stolte5.0 stars5.0
Melissa Mullock5.0 stars5.0Great employees, great job on the car!
Kirby Auffert5.0 stars5.0
Deb Wehr5.0 stars5.0
Levi Moore5.0 stars5.0Great service! After everything with insurance was figured out it took less than a week for the shop to get my truck in and back out. Even with as busy as they are. Truck looks better than it did from the factory. Couldn’t be more pleased with everything.
Travis Winter5.0 stars5.0As always they are the best. Always polite, always professional and willing to help. Prices are also fair. No other place I'd go.
Travis Husing4.0 stars4.0They do great work which seems to be harder to find then one would think, didn't try to use cheap parts and made a bad situation...like a fender bender.. very pleasant!
Chris Hall5.0 stars5.0
jeremy smith5.0 stars5.0
Baylee Hope5.0 stars5.0
Daryl Hoffmann5.0 stars5.0Very loving, Honest employee"s , Trusting too❤️
Sage Jones4.0 stars4.0
donna glenn5.0 stars5.0Great place to take your car and motorcycle. Very professional and pays attention to detail.
Carolyn Coy5.0 stars5.0Tony has been amazing to work with :) Feel like a hassle free experience!
Justin Armstrong5.0 stars5.0Had the hail damage, paint correction and body work done super fast and my jeep looks as good as it did when we 1st bought it in 18.
Marlk Huxtable5.0 stars5.0Great service superior workmanship on time as promised
Jeana Walker5.0 stars5.0They are real nice fol, good at their jobs. Do excellent work. I'd definitely go back and recommend.
Jess Stengel5.0 stars5.0Our car came back perfectly. So happy with the extra care taken with our repair, and with how fast the whole process was. We will definitely come back to Pitzenberger's for body work in the future!
D'Genee Knapp4.0 stars4.0They took my vehicle as soon as I arrived for an estimate for needed work, have me a date when work will start and a bill for the entire amount, so there'll be no surprises, when the work is done. They helped me out when my vehicle had a mechanical issue in July...no appointment, not expected and they came right out to see what they could do and helped me with information as to where to go and helped get in touch, when the other guy wasn't answering my calls. When my ride arrived, they kept the key for the tow truck and allowed me to leave, while my vehicle sat in the middle of their parking area. They're pretty understanding people 👍.
Kathy Porter5.0 stars5.0
Thea Ide5.0 stars5.0Love Pitzenberger Body Shop! Great people and always superb workmanship.
Jamie Ray5.0 stars5.0Prompt courteous service. Done an excellent job on our car after hitting deer. Car looked like it came straight from the factory!
J Martin5.0 stars5.0
J. R. Calkins5.0 stars5.0The place to go with your auto/truck repair needs! Great people, great service!
William Brand5.0 stars5.0
GINA DOOLIN5.0 stars5.0VERY HELPFUL AND AFFORDABLE!!
Phoenix Solutions Group · Consistent branding across reports.