| AuthorName | Rating | Content |
|---|
| Travis Harris |  5.0 | Couldn't be happier with the work they have done for me and my wife. Car looked like new when we picked it up. Couldn't suggest them more. |
| Robin Durham | 5.0 | Was in for accident repairs. They were professional, prompt & kept me informed. Riley & Sons did a hreat job. I dealt with Penny, Leesha & Don. All were very informative & kept me updated. Wonderful work & service! |
| Dan Johnson |  1.0 | REALLY ZERO(0) STARS!!!! MY WORST DECISION!!!!! Post accident I drove my vehicle to Riley & Sons in Anderson, IN!!!! I will NEVER EVER MAKE THAT DECISON AGAIN!!! They DID NOT INFORM ME before getting just a "repair estimate", that they would not give my vehicle back to me if declared a total loss as I would have JUST DROVE HOME! Multiple times, they refused releasing MY VEHICLE TO ME with title in hand for a second opinion! They did so hiding behind so called "corporate policies and storage fees!" For a vehicle I should have just KEPT AT HOME!!! If at all possible, ALWAYS drive your vehicle HOME for insurance adjuster to come to YOUR HOUSE!!!! I ADVISE YOU TO NEVER, ABSOLUTELY NEVER EVER NEVER!!!! NEVER EVER TAKE YOUR VEHICLE TO RILEY & SONS!!!!!! They are not honest to thier customers up front as all they care about is just making the almighty dollar!$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ Please LEARN from my example!!!!!! |
| Dean Gillette | 5.0 | |
| Charles | 5.0 | If you want your call done right, this is the place to go! |
| Cathy Emswiller | 5.0 | |
| LeahG | 5.0 | My car was hit and they fixed all the problems. |
| Mark johns | 5.0 | Everything fixed like new, very quick turnaround |
| Jolene Mclaughlin | 5.0 | |
| Brandi Bryant | 5.0 | They are the best place to go. They do awesome work and keep you informed on the progress of your vehicle |
| Erik Longenecker | 5.0 | In the day and age we live in, it’s sometimes hard to know who is giving out trustworthy information. Especially with vehicles and ensuring they’re safe, efficient, and maintained, it takes someone to help educate us and show us so we feel comfortable in the driver’s seat.
And now having two little children, I sense that responsibility ever more.
And Trevor, and really everyone at Riley & Sons in Anderson (shout-out to Penny too!), are always giving us the top-notch care for our Jeep. Our Wrangler has had some issues (well, many, because if you’re a Jeep person, you know), and Trevor has been patient and positive in helping us better understand the quality and care it requires to maintain this vehicle. Unfortunately being in an accident, they had to completely rework the bottom of our Jeep. They gave us almost-daily updates, helped us with the rental process, and just had an overall genuine concern for our well-being. Going beyond the vehicle itself, there are people who live and breathe service, and they aren’t satisfied with just growing business, but they are invested in the lives they touch. Trevor is a caring and positive example that helps drive these principles home.
We are so thankful and appreciative to get our Jeep back on the road again time and time again with your caring hands.
We highly recommend Riley & Sons for maintenance, completely fixing and repairing, and educating customers with what needs to be done to ensure your comfort on the road.
Thank you, Riley & Sons! |
| Frances Remy | 5.0 | I was very pleased with their service, & especially customer service which is rare these days(mostly computer generated) & being kept up to date. Would highly recommend they did a great repair. |
| Jody Cowart | 5.0 | Very happy with the awesome job on my car. Thank you. |
| Aleshia Phipps | 5.0 | |
| Trey Hurley |  4.0 | |
| Fernando Maldonado | 5.0 | I have had multiple vehicles in there here a couple weeks ago we had hail and now those vehicles are back and others, and I wouldn’t trust anyone else with bodywork repair |
| Allen Trout | 5.0 | |
| Paul Gilmore | 5.0 | |
| Shari Mullins | 5.0 | Professional, friendly. Quick service and excellent feedback through the entire process. My car is just like new. |
| Phil Ongley | 5.0 | |
| Tracy Blankenship | 5.0 | Great job!! Work was great and communication was awesome!! |
| camay francum | 5.0 | Fast work, kept us informed that was greatly appreciated |
| Jonathan Markovich | 5.0 | |
| Mo Rob | 5.0 | |
| Jordan Jacobs | 5.0 | |
| Jeremy Chambliss | 5.0 | Excellent customer service John stayed in contact with the delays on top on the automated texts. |
| A J | 5.0 | |
| Joe Hanshew | 5.0 | Work was done on time to my satisfaction and I will make Riley and Sons my friend 🧡 and return if my truck is damaged again. Thank you so much. 🛻😊 |
| Drew Clark | 5.0 | Needed some repairs done and they delivered top notch service |
| Bob Flores |  3.0 | Took over 11/2 months to get the car back to us. Didn't really update us often enough unless we called for an update. |
| Casey Mill | 1.0 | Had my car 13 days to tell me my headlight wasn't part of the accident. Even though they replaced the front bumper and other headlight. Thought maybe they forgot to hook up the connection to headlight or something. Got the run around. Was told I'll txt you in morning from Eric on different occasions with no response. Never looked at my car since the first day I brought it to them. Again 13 days for nothing. Dicked me around. Had to make contact about my vehicle. Was super disappointed on professionalism with head mechanic. I brought them business and to do a customer like that was sad. Never again will they require business from me again. |
| wanderlust indigo | 5.0 | |
| Diane Gaus | 5.0 | |
| Sarah Jane | 1.0 | There are laws in place to protect the public. I thought it was bc I was a female then you tell my elderly dad you painted the part silver when I left your shop I went directly to Belle tire and took this video. Progressive is a huge company and they aren't happy about having to come see how much damage the auto body shop did not to mention and the extra drama this is causing give me back what I started with |
| Sarah | 1.0 | |
| Gerard Davis | 1.0 | My vehicle wasn't completely repaired the first time. I was told my Stacy to keep my rental and it would be handled by the insurance company. After almost two months of waiting for the repairs to be completed, State farm maxed my rental policy at $1500 and Riley and sons would only covered 3 days of the rental so I was left paying $400 for delays that were out of my control. All of this took place around the holidays thanks a lot riley and sons |
| Alex Fuller | 1.0 | |
| Sunshine malicious Moonbeam | 5.0 | The office lady’s are so helpful the vibe is great too thanks guys always a pleasant experience with Riley & Sons |
| Erin Giacoma | 5.0 | |
| Leann Jones | 5.0 | |
| Tiara Woods | 5.0 | They fixed up my back in August when I gotten into a wreck |
| Sharon Davis | 5.0 | |
| Kristine Parry | 5.0 | |
| A Google User | 5.0 | |
| Bret Byrkett |  2.0 | |
| Kerrie Ann Wicker | 5.0 | After backing into my garage door and damaging the satellite beacons on my Range Rover, Riley & Sons did an excellent repair job! |
| Elizabeth Sczesny | 1.0 | They have no idea how to work with insurance companies. Do not go here |
| Stephen B | 5.0 | Great experience! This is a really well organized team doing their best at a skill they've mastered so well! Eric was perfect at explaining the steps needed to make my truck like new again!
Thanks Everyone! |
| M T | 5.0 | |
| Geist Towing | 5.0 | Great place for body work. I tow here often |
| richard Murphy | 5.0 | I checked 4 other places |
| kyle wright | 5.0 | |
| Sunjic Cleaning LLC | 5.0 | Great work on our BMW |
| Dan Stanley | 5.0 | |
| David Mares | 5.0 | We have used this business now for several repair jobs. They have always been wonderful. This time unfortunately we hit a deer. It fractured the fuse box under the hood and stopped the vehicle from starting. It was a very difficult job with respect to electrical and part availability was difficult as well. As usual Riley and Sons did a wonderful job. |
| Dev Dixon | 5.0 | They fixed my car after an accident and did a Damn good job too. Kept me updated during the whole time. |
| Pamela Case | 5.0 | Great staff ! They do excellent work. Would highly recommend to everyone. |
| Wilbur Eash | 5.0 | |
| Shelley Dunham | 5.0 | They were fantastic!! My car was ready sooner than I thought it would be, and their customer service was top notch! |
| J W | 5.0 | Took my dad's truck there and they did an awesome job as always. |
| Danyale Buckner | 5.0 | The staff was so very friendly and made my experience so much easier. I believe it was Penny that I spoke with the most and she is so nice . I was looking for her when I got there to thank her,but the other ladies said she left at 430. Greg was also very nice. |
| William Hoyt | 5.0 | Work was great and the estimated cost was right on! |
| Linda Mendenhall | 5.0 | Went to sign papers for truck to be worked on |
| Lynne McDonald | 3.0 | They messed up the suede on my front seat hey I want to know if they do that it can't be fixed and it's a 2017 I mean everything else about it is brand new but I can't fix this piece of suede and it only cost them like $983 to fix the van and I they charged me my $500 deductible and the insurance $1,800 and then called the insurance and said there's more wrong with it so they got another check which I don't know how much it was for got another check so they did great work though they did do great work I just I think I'll look for someone else if something else happens. But overall they did do a fantastic job on the body work and I'm really pleased with the outcome they did a great job and looks great the repairs are great I have no qualms how about that whatsoever staff was very friendly very nice. |
| Erick Dongus | 3.0 | I will start off Angie’s communication and updates were amazing. However the lady that works the front desk not so much. I feel like I was expected to leave my vehicle and take a chance that Enterprise had a car ready for me. I have a large family and kids in car seats I needed a vehicle that sat 6 people with 2 in car seats. During my check in process several employees were complaining how Enterprises was messing up all day and and sharing their frustration with one another. I was not going to leave a vehicle to take one that would not fit my family. I would have simply rescheduled until I could get one. The lady that worked the front desk was difficult and kept saying you’ll need to talk with them. It wasn’t till a manager came out because I was just going to leave that she called. I had to wait almost an hour because they didn’t have one but waiting on one to get an oil change. She then continued to make comments under her breath the entire time I was waiting for Enterprise. The repairs seem to be fine but the paint job is subpar at best. They did not blend the paint in. It’s definitely noticeable where the new paint is. Honestly it’s not the end of the world but they request reviews so here it is. |
| Angie McCormick | 5.0 | |
| TC CoopMan | 5.0 | Leesha H. and Chuck P. were both very helpful and knowledgeable with the process of getting our car fixed. Everything went smooth and car was back to us in a timely manner. I'm very appreciative of the quality of service and explanation of the details on what needed to be fixed on the car, along with car being as good as new. I would recommend Riley and Sons Collision. |
| Michael Short | 5.0 | |
| Emily Hicks | 5.0 | |
| Nathan Elliott | 5.0 | |
| Robin Allman | 5.0 | Great job! Everyone was very friendly! |
| Annette Sparks | 4.0 | |
| Sherie Bishop | 3.0 | I need work on my car so I checked the price here. I'm going to try to find something cheaper. They've done work for my ex before and they do great work, but I'm trying to not spend much. |
| Reshanda Allen | 5.0 | This was the best experience that I’ve ever had when it comes to dealing with my car! They were kind, professional, and kept me in the loop of the process. I would HIGLY recommend them. |
| Tonya H | 5.0 | Riley and Sons never disappoints.I have taken my cars there for years.
Susan, in the Anderson office |
| Jeffrey Wilhoit | 5.0 | I needed the rear quarter panel replaced due to a hit and run accident. Staff was great with updates and options. The vehicle was ready a day before promised and the car looks new. A+ |
| Troy Hitchens | 5.0 | |
| amanda gross | 5.0 | |
| Melinda Hodge | 5.0 | They did a wonderful job on my Kia Rio it looks great thank you so much Riley's and sons |
| Mel Fitzpatrick | 5.0 | Matt was awesome. He kept answering my emails even when I was upset about my insurance company not paying them so I could finally get my truck back. Matt kept the line of communication open and updated me on the progress. I was in an accident that wasnt my fault and they not only fixed my truck to look brand new they let me use a loaner car in the meantime. I will be back for future needs.
Paul |
| daren hanshew | 5.0 | Car was completed a week ahead of schedule. The body work looks just like it did new. 5 stars from us for the work and customer service we received |
| Ann Williams | 5.0 | |
| gary cummins | 5.0 | Very courteous |
| Josh Sroufe | 5.0 | |
| Dustin Fuller | 1.0 | Let me start off by saying I rarely write review, especially negative ones because I've worked in customer service my entire life and I know the negative impact that it can have. However, they keep asking for my feedback so here it goes.
We have taken 4 cars to this location and while probably not a ton of money we have spent (through insurance) roughly +$20k with Riley & Sons. The previous 2 cars, a 2007 Rav4 and a 2008 Lexus 400h the communication wasn't great and there were some issues, but will still came back because they did decent work on both of those vehicles.
On April 15th my wife was driving through Ingalls when her car (2022 Rav4) was stuck by a rock that came from a town employee's mower. We decided to take the car to Riley & Sons for the repair. The majority of the damage was done to the trim piece and the door panel was dented underneath on the passenger side (pic attached).
We dropped the car off the next week for an estimate which was approved and repairs were made. We received the car back on May 3rd and everything seemed fine. A month goes by and we notice an issue with the paint on the trim piece. My wife takes it back on June 4th and they agree to fix it, but would need to be schedule on another day.
During this time my truck (2022 F-150) was backed into and when the other drivers insurance company asked who would be making the repairs I reluctantly said Riley & Sons. They did the estimate on June 14th and it was approved by the owners insurance for the repairs ($2,122.20).
On June 17th my wife takes her car in for repair and gets it back the same day with the trim piece fixed but now there are pin holes in the door paint (pic attached). They suggest using touch up paint to cover the holes... Completely unacceptable. So they had to schedule another date to bring the car in for repairs.
We drop my wife's car off on June 24th with the expectation of maybe a day to get it back and we dropped my truck off on June 25th with the expectation of maybe a week. On June 27th, my wife's car is finally ready for pickup and upon arrival I notice black marks all over the trim piece that was the main reason for bring it back on June 4th. I also notice that the bottom panel of the door is rough, like it has overspray on it. Every other panel is smooth but this one. I point all this out to Leesha and she takes it back in to be looked at. After 10-15 minutes they bring it back out with the black marks removed from the trim, but she says there is nothing they can do about the rough surface of the paint on the lower part of the door.
Honestly, we were so tired of dealing with them at this point that I just accepted it with the overspray. Leesha gave us a $25.00 gift card for our troubles which was comical at this point.
During this same week they called and said more damage was found on my F150 and they were going to have to get approval from the insurance company to get the additional repairs made. The new estimate was $4,115.21 which was almost $2,000 more than the original estimate. I finally got my truck back on July 12th, 2.5 weeks after dropping it off. (this was just a lower chrome bumper)
Through all of this on both vehicles the communication was poor at best. They rarely initiated communication, it was almost like Tuesday was their only day to communicate an update. When you call them for information Penny at the front desk had no clue what was happening with the vehicles and would have to go find Leesha for help. We called and left a VM for the GM to call us back which never happened.
In summary there are certainly better options out there for repairs from companies that take customer service seriously. If you have a need for repairs I would look elsewhere. |
| Amanda | 5.0 | |
| Arnetta Harless | 5.0 | |
| Dave White | 5.0 | Staff members are friendly and knowledgeable . They do great work in a timely manner. |
| Rich Mousty | 5.0 | |
| Crystal Cox | 5.0 | |
| Nick Pearson | 3.0 | |
| Leah Hammond | 5.0 | My car was hit and they fixed all the problems. |
| J G | 5.0 | Very polite and helpful. |
| Morgan Graggs | 5.0 | They did absolutely incredible with my car, got it looking like it did when I first got it! Kept me informed every step of the way and got it done super quickly! Made sure absolutely everything was working and in order. I would definitely recommend them to anyone! |
| José Díaz | 5.0 | |
| Dustin Weir | 5.0 | Riley and Sons did an amazing job on my suv was even done a few days sooner than expected. Would recommend to anyone looking for collision repair |
| Michael Good | 1.0 | **edited, after finding how much ive had to correct and how much overspray is over the entire vehicle, i cant recommend them at all***
The pickup date was moved back 3 times before it was finally done, one of which was done last minute.
Exterior Badges were put on upside down.
Severe Overspray on the grille.
Different grille was used without informing me(orginal part was discontinued so ordered what they could get).
Found loose fender bolts.
Hood was never realigned.
Some pinched/damaged wiring was never fixed.
Turn signal bulbs installed backwards.
Gave me a quote on non insurance related work only to call back and request more money (they didnt look at the part provided when the quote was made up).
Cleaned the interior with what smelled like vomit spray that lasted a month or so.
Aftermarket gauge in the interior quit working while there (assuming the battery was not connected correctly or just a timely coincidence?).
I dealt with two different gentleman who didnt ever really know what the other one had said concerning my vehicle, and the place seemed overly busy so that might explain that part of it. But my issues have more to do with quality and completion timeframe than anything else.
Some of the issues i pointed out immediay on pickup were noted and told to come back to fix, but with the amount of time they had my vehicle and scheduling conflicts with techs only there during the week i decided to fix the issues myself.
Once again for the average person who doesnt care much im sure the work is fine, for others who have an eye for detail, id make sure you voice your concerns up front.. |
| Robin Gerhart | 5.0 | |
| Amanda Houser | 5.0 | |
| Only1Binky | 1.0 | Sketchy |
| Lisa Bradley | 5.0 | Excellent service from start to finish. Great communication through the process. Very happy with the work and paint job. |
| Charity Earhart | 5.0 | They fixed everything perfectly, matched the green, and detailed the inside and out! Fantastic job. |
| Darth Plagueis | 5.0 | Heavily damaged 2018 Chevy Cruz came back looking like the day I bought it. Quality work and extremely helpful and friendly staff! |
| Pramana Surya | 1.0 | Extremely disappointed with the service. My car repair took far longer than promised. I was given four different estimated completion dates, and it’s now been over 30 days past the original estimate. On top of that, I’ve had to pay for a rental car out of pocket because of these delays. Although I was promised reimbursement for rental costs beyond 30 days (after insurance coverage), I’ve seen no action or seriousness from your side—nobody has even contacted me to get the necessary information to process the reimbursement.
The delays were apparently due to a sick employee, but it’s shocking that no effort was made to find other labor or prioritize the job. This is unacceptable, and I’m still waiting for the reimbursement that was promised. Please address this immediately. |
| Kathy Ronk | 5.0 | Riley and Sons did an excellent job of repairing my truck and of keeping me informed regarding every aspect of the process. I would highly recommend their services to others |
| garggrygll | 5.0 | |
| Jeff McCrocklin | 5.0 | |
| Kristine Parry | 5.0 | |
| Bruce Walker | 5.0 | |
| John | 1.0 | They knocked my bumper over during the repair. And installed it with a scratched up bug shield. Never checked it. When I got home my dirty engine cover was in my back seat. They never installed it. I called to tell them and the Rep I talked to laughed because he knew the bumper fell over. When I went back to get my new bug shield installed they ordered the wrong one. They couldn’t even close my van sliding door . I go down the road and it shows it’s open. They have yet to apologize for anything. Terrible quality work. There is no customer service or quality these days. The sad thing is I have been going here for years with no issues. |
| Chris Coleman | 5.0 | |
| Bonnie Reed | 5.0 | Best place to get your car Fixed. They Wont Release your car Until the Job is done and your car is Drivable. Nice, friendly staff. Hot coffee or Cold water for free while you wait. Pretty restrooms in case you Have to go. Love this place. I Hoghly Recommend!!!! |
| Ryan H. | 5.0 | |
| Jim Hughey | 4.0 | I appreciated the regular text messages informing me of repair status. |
| Obadiah Smith | 5.0 | |
| Emily McKeeman | 4.0 | |
| austin bowling | 1.0 | Needed my frame straightened, said they could do it, they put my on the schedule for September 3rd 2019, had the car towed up there costed me $114, got a call every week saying they couldn’t get the car in the shop, this week 9/25/19 they basically suggested me coming to get the car which costed me another $114, $228 waisted If you can’t do the job say we’re to busy, you even had me on the schedule!!!! |
| Steve Hallam | 5.0 | |
| Amber Wilson | 5.0 | Great experience all around! Greg was so kind and helpful! |
| Mark Combs | 5.0 | Riley and Sons did an awesome job with our Blazer following a collusion with a deer. The vehicle was done when they said it would be, and the work was fantastic. Staff were friendly and helpful. The night we picked up out vehicle, traffic in Anderson was very heavy due to a fatal accident on I-69. My wife and I could not be there by closing time (6pm). Two staff stayed over a bit so that we could get our vehicle. Best body shop in central Indiana! |
| chris durant | 5.0 | Penny B was helpful today and I am glad to say they are awesome. |
| Thad Filbrun | 5.0 | Great people. Great service. Good price for quality. No one else can do what they Do, the way they do it! |
| Pj Price | 1.0 | I was not even there!!!
What? |
| Abraham Salazar | 1.0 | They guy there told me he could have my vehicle done by Thursday if i dropped it off on Monday the same week. I got a call from the insurance company on Wednesday (1 day before pick up) NOT Riley to tell me that it would take an extra 4 days to get the vehicle repaired. When I asked why, they said the paint takes 4 days. I called Riley and they confirmed saying they only work a few hours per day on a vehicle and the paint would take an extra 4 days. If they pushed it they could cut it to 3 days. When I complained they said they could not promise me when they would have it done (even though they promised me to have it done Thursday) but would work to get it done Friday. IF I get my vehicle back Friday I would gladly change my rating. |
| Marcia Bauman | 5.0 | Very great service.. |
| Tom Moran | 5.0 | I would highly recommend Riley and Sons. The customer service and repair work was exceptional. Plus my car was vacuumed and cleaned on the inside and out. Thank you Riley and Sons for a great experience. |
| Angela Denny | 4.0 | The ladies inside are very helpful. My car wasn't scheduled for estimate for several weeks later. But my truck was busted open and the put crash tape all on the back end to cover the open trunk so the rain and snow couldn't continue to deep into the trunk and ruin the carpet. Very knowledgeable and helpful. Also empathetic of my being unhappy with the time I had to wait to get service. I have not been in to have service yet but will rate again after I have had that experience. |
| Jamesdean Poe | 5.0 | They did a fantastic job. They kept me informed on my vehicle and the car looked great when it was done! They help me deal with my insurance to make sure my car was completely done, when the insurance didn’t won’t to cover some of it. |
| Larry Hodge | 5.0 | |
| Brian A. Chamberlain | 5.0 | |
| Teresa Fields | 5.0 | These guys are super!! I'm 66 years old and I have managed to get here with never wrecking my car so that it was undrivable. The dead dear on 35 between Richmond and Muncie changed that. Ran over it in the dark after somebody else hit and killed it probably 10 minutes earlier 2 weeks ago.
Eric kept me updated on the progress and I got her back good as new! I guess there was a lot of deer ick he had to clean out of there. Personally, I wouldn't do it in anything less than full surgical hazmat gear. So hats off to the guys who had to do that! She was all cleaned up, smelled good, and drives as good as before. Thanks!! |
| Makayla Greer | 5.0 | Very happy with my experience here! Always kept me in the loop and when to expect my car to be done. |
| Larry Shields | 5.0 | My car got vandalized so i took it to Riley and sons. They did a great job repairing the vehicle. They have good communication and had it done in a timely manner. |
| Sholin Keeney | 5.0 | Trevor is an excellent adjuster! Would recommend him to anyone~! |
| Josh Baws | 1.0 | Staff was very rude and stand-offish. Just flat out said "no, no, nope." While my mother was trying to explain to her that the insurance was paying for a fee. Just out of the hospital and had to fight with rude employees who just want to get you out the door as fast as possible. Made a bad week even worse. Bad service. The mechanics are great though. |
| T G | 5.0 | Great place , great staff , and they make you feel like family 👍🏻 |
| Jamie Hancock | 5.0 | |
| Robb Spears | 5.0 | |
| Mr. Erik Lo | 5.0 | Angie is truly the Queen Boss of all things Riley and Sons. We have had to bring our Jeep back a handful of times from a car accident, and this company has taken care of every need intentionally and purposefully. Now we know why Progressive has them as a certified business, because they truly put the customers' needs first. Thank you Angie and team! |
| phil cooper | 5.0 | |
| Mike Landers | 1.0 | Sketchy - 45 days to repair damage from a rear end collision
. 30 days rental car insurance coverage seems reasonable, but these clowns went 50% over that. Currently in litigation with at fault insurance company for $8O0+ out of pocket rental fees. They left junk parts in the bed of the truck sitting outside for a month, didn’t bother to clean it. Their tire subcontractor ruined a $400 rim - they say not their problem - do not recommend at all. Absolutely Sketchy |
| Tim Reynolds | 5.0 | Friendly, professional, helpful staff. Our collision damage was minimal. Happy to report that the car looks like new again. Very pleased. |
| Jonathan Coale | 5.0 | |
| John Willis | 3.0 | Quality of work is really good. I was disappointed in the communication and the repair was not completed on time. |
| Jamie Tapley | 5.0 | Thank you RILEY and SONS! My 2018 Silverado truck looks beautiful! |
| Buddy | 5.0 | Amazing experience repairing my truck. Leesha, Dan and the team at Rileys made the experience so easy and informational. Updates were awesome and timely. My truck looks brand new!!! |
| Eric Danner | 5.0 | |
| Lori Lewis | 4.0 | |
| Kenneth Jackey | 5.0 | This is my third experience on this çar and your shop. Thank you as always very professional and courteous.... |
| deborah poti | 5.0 | They took great care of my car and had it finished on time. |
| Susan Kabrich | 5.0 | My car looks perfect and drives like new after a crash. |
| Donald Trott | 5.0 | Did A Great job repairing my Truck |
| Jacob Fry | 5.0 | |
| A. Pugh | 5.0 | Great place with top notch customer service. If companies want to know how to build their base and keep great customers, please see what Riley and Sons do and are doing for their clients and customers. From the time I walked through the doors greeted by a very kind lady to receiving daily and accurate updates and status on my vehicle, I was kept informed and stayed happy. They did an excellent job on my car. They cleaned my car inside and out. My gas tank was filled too. Wow, a great place to take your car to get “tlc” and to put you at ease. My name is Alicia A. Pugh and my review is my own. |
| Roy Jeffers | 5.0 | They fixed a door on my Camaro they fixed it 2years ago but wasn't right I took it back two year's later no question ask they replace the skin on the door repainted and it looks great . |
| Angie Vores | 5.0 | Repairs were completed through Riley after a collision. Wonderful communication throughout the whole process! Vehicle looks great! Looks like it was cleaned/vacuumed/detailed, which is such a great bonus! |
| Beth Headrick | 5.0 | They were great to work with. I was able to get in and get my car fixed when other shops were full and would have made me wait. Angie and Bobby took great care of me, so I can’t thank them enough. |
| Stacey Shelton | 5.0 | |
| Admin Legend | 5.0 | Would recommend |
| Robert Scott | 5.0 | Their work is solid. |
| Terry Ellis | 5.0 | |
| Vicki Penny | 5.0 | Car was ready early. Looks beautiful! Thank you so much. You guys are awesome! If needed will definitely come back here. |
| Debbie MCcutchen | 5.0 | |
| Pam Trott | 5.0 | |
| Pamela Shafer | 5.0 | |
| Patti Quinn | 5.0 | Outstanding, flawless repair and paint work at a very reasonable price. Rick makes sure every detail of the job is perfectly executed and treats us like family. The staff goes above and beyond to help and provides good old-fashioned, friendly customer service. Highly recommend! |
| Ellen Byrum | 5.0 | |
| shannon norris | 5.0 | Communication about the progress of the car came in daily text messages. The staff was super nice and professional. I received the car spotlessly clean, they even cleaned the interior!! I would highly recommend Riley and Sons, the are a stellar group! |
| Jill Savage | 5.0 | My vehicle was completed sooner than I expected and in perfect condition! I was updated daily via text messages. My vehicle was washed and vacuumed, returned cleaner than how I left it with them. Highly recommend!! |
| Jewell J | 5.0 | |
| Donald Allard | 5.0 | Great communication and perfect repair. |
| Bearded Dragon | 5.0 | Riley and Sons have done work for us on 3 different vehicles. They are always professional and the work is done in a timely manner. We cannot thank them enough! |
| Ron Stone | 5.0 | While I never had the need to work with their body shop, their mechanics are very skilled! Best quality work in town. |
| Brandon Vance | 4.0 | |
| Karen H | 5.0 | |
| Kevin Waldrep | 5.0 | |
| AJ Brant | 5.0 | Beautiful work and attention to detail completed very quickly. Staff were all very helpful and friendly. Excellent overall! |
| Reba Strange | 5.0 | |
| Trev Sav | 1.0 | They said they'll have it done by 12 15. 8 days later it's still not done. |
| Kevin Davis | 5.0 | |
| Delilah Swinford | 5.0 | Arranged maintenance quickly, car in good repair, took time to do right. |
| Gypsy Life | 5.0 | Busy shop,,organized and clean |
| Stephen Redd | 5.0 | |
| Joe Corbett | 5.0 | Fantastic communication and repair work on our Jeep Cherokee. We will be back for any future repair needs. |
| Lindsay Craig | 5.0 | The communication on progress was outstanding, and I got my car back a few days early. I will definitely go back to Riley and Sons. |
| Betsy Payne | 5.0 | |
| Alec Perkins | 5.0 | The repair was done very quickly and the car looks brand new. Penny and Trevor were very helpful in explaining the process and answering any questions I had. Great staff, work, and service. |
| Robyn Mcmanomy | 5.0 | |
| Gary Clark | 5.0 | |
| Tammy Morano | 5.0 | Very helpful |
| Desiree Columbus | 5.0 | |
| Ronald Moody | 5.0 | They did an awesome job on my 2007 Avalanche |
| Christa Reynolds | 5.0 | Absolutely wonderful! Great work, excellent customer service and communication! Highly recommend!! |
| Patty Caudill | 5.0 | |
| Tracy Crowe | 5.0 | So wonderful to me! Car looks great! I appreciate them so much! Thank you ♥️ |
| Michelle Richardson | 5.0 | |
| Baylee Farmer | 1.0 | Unprofessional customer service. I called to get an estimate to get my car fixed. The lady I talked to told me I needed to just drop it off to get it fixed instead. I explained to her that I filed a claim and I am going around getting estimates to accurately get a timeframe for when I can get my car repaired. She rudely kept on trying to tell me I needed to just drop it off to get fixed. It’s my car and I can take it to whoever I want to get it fixed. She refused to schedule me a date and time to get an estimate. She told me, “I just don’t understand why you want an estimate done so you just need to bring it here an drop it off.” Like I didn’t just tell her four or more times. I won’t be taking my car here to get it repaired since they had rude customer and didn’t want to give me a quote.
(My wife has taken her car here before to get it fixed. Once she got her car back after it being fixed, her horn didn’t work. So she took it back to get it fixed, when she went to pick it up the next day they told her nothing was wrong with it. For what reason they needed to lie about that I don’t know.)
Wouldn’t recommend taking my car here. |
| Kelsey White | 5.0 | Riley & Son’s not only did a phenomenal job on my car, but had top notch customer service! |
| Brenda Nixon | 5.0 | |
| Alicia Buckley | 5.0 | |
| Greg Clark | 5.0 | Great service!!!! |
| William Sargent | 5.0 | |
| Brandon Dollar | 5.0 | Repair work was completed early, looks brand new again, and my car was detailed. |
| Franklin Elliott | 4.0 | Professional and organized. Has friendly and helpful Staff. Does a good job on car repairs. Currently must make your repair appointment for a month away. |
| Carly Munroe | 5.0 | |
| Alandis Hill | 5.0 | |
| Ronald Payne | 1.0 | If your car is over 10urs old they will claim its totaled...scamers |
| Kuldeep Singh Ghotra | 5.0 | |
| Susan Barrett | 5.0 | |
| KellyGB | 5.0 | Great service, willing to help take the sting out of a bad situation |
| Tiara Woods | 5.0 | |
| Sherri Everitt | 5.0 | |
| Mary Hill | 5.0 | Great people to work with. |
| Jonathon Roller | 5.0 | My wife was involved in an accident where the entire back end and rear fenders had to be replaced. Riley & Sons completed the repairs in their projected time frame, provided regular updates, and the work was fantastic. |
| Chris Reth | 5.0 | I couldn't be happier with the work and service completed after hitting a deer. |
| Jim Cook | 5.0 | |
| Bennie Drake | 5.0 | |
| Reid Eimerman | 5.0 | My repair was a probably minor compared to some of the vehicle I have seen being worked on. However, I was treated like it was just as important as any one else’s repair. Everyone there was friendly and yet professional! The automated text system is nice for communication purpose, but sorta useless. I feel they would have called with any issues. |
| Marcy Shafer | 5.0 | |
| Mathew Konkle | 5.0 | |
| Scot McClintock | 5.0 | My vehicle looked better after they were done with it then when I bought it. |
| Dennis Donaldson | 5.0 | |
| Dennis Humphrey | 5.0 | |
| Clark Falcione | 5.0 | My repair was a modest one. However, I was treated like it was just as important as any one else’s repair. Everyone there was friendly and yet professional! |
| Melisa Cooper | 5.0 | I absolutely love Reilly and Sons! Someone hit my car at Community hospital and did not tell me. I brought my car into Reilly and Sons and they looked at the damage and ordered my parts. Once the parts arrived they called. A rental car was there waiting for me. The communications was great not only with ordering of parts, but also scheduling, rental car, calling me when the car was almost done, and calling me when it was completed and how much I owed after insurance. Ladies at the front desk were nice and pleasant and extremely helpful. I highly recommend them. Oh and bonus…. They completely detailed the inside of my car. It was beautiful when I got it back! I never had a car place do that before! I am one happy customer! |
| Matthew Kissane | 5.0 | Fast and friendly |
| Adam Phegley | 5.0 | Very professional work n folks behind the desk |
| David Wilson | 5.0 | |
| Ryan Query | 5.0 | |
| Mark Custer | 1.0 | Most unprofessional service I have ever received by any business in the Pendleton/ Anderson area. Very unreliable. Minus 2 stars. |
| Jamie Patterson | 5.0 | |
| Teina Williams | 5.0 | Had work done on our 2017 Silverado done a Superior job on it, after l left with the truck, l noticed that the tailgate wasn’t locking properly, took it back & problem was fixed!! We Was very Satisfied with their Work 👍 |
| Harold Clark | 5.0 | |
| Nate Thomas | 5.0 | |
| Danette H'Bey | 5.0 | Wonderful communication throughout the entire process of them repairing my vehicle. Quality of work, impeccable! Customer service superb! I really liked this place and all its staff! Oh, and I have a lifetime warranty, too! |
| Pam Allman | 5.0 | Cant ask for a better place to take your car for body work or mechanical work. Very nice people there. |
| Tiara Woods | 5.0 | My dad works here & I love the people that he works with |
| Rob Barnes | 5.0 | |
| Kay Wilson | 5.0 | Great service |
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| 2.0 | |
