| AuthorName | Rating | Content |
|---|
| Travis Harris |  5.0 | Couldn't be happier with the work they have done for me and my wife. Car looked like new when we picked it up. Couldn't suggest them more. |
| Robin Durham | 5.0 | Was in for accident repairs. They were professional, prompt & kept me informed. Riley & Sons did a hreat job. I dealt with Penny, Leesha & Don. All were very informative & kept me updated. Wonderful work & service! |
| Dan Johnson |  1.0 | REALLY ZERO(0) STARS!!!! MY WORST DECISION!!!!! Post accident I drove my vehicle to Riley & Sons in Anderson, IN!!!! I will NEVER EVER MAKE THAT DECISON AGAIN!!! They DID NOT INFORM ME before getting just a "repair estimate", that they would not give my vehicle back to me if declared a total loss as I would have JUST DROVE HOME! Multiple times, they refused releasing MY VEHICLE TO ME with title in hand for a second opinion! They did so hiding behind so called "corporate policies and storage fees!" For a vehicle I should have just KEPT AT HOME!!! If at all possible, ALWAYS drive your vehicle HOME for insurance adjuster to come to YOUR HOUSE!!!! I ADVISE YOU TO NEVER, ABSOLUTELY NEVER EVER NEVER!!!! NEVER EVER TAKE YOUR VEHICLE TO RILEY & SONS!!!!!! They are not honest to thier customers up front as all they care about is just making the almighty dollar!$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ Please LEARN from my example!!!!!! |
| Dean Gillette | 5.0 | |
| Charles | 5.0 | If you want your call done right, this is the place to go! |
| Cathy Emswiller | 5.0 | |
| Mark johns | 5.0 | Everything fixed like new, very quick turnaround |
| Jolene Mclaughlin | 5.0 | |
| Brandi Bryant | 5.0 | They are the best place to go. They do awesome work and keep you informed on the progress of your vehicle |
| Erik Longenecker | 5.0 | In the day and age we live in, it’s sometimes hard to know who is giving out trustworthy information. Especially with vehicles and ensuring they’re safe, efficient, and maintained, it takes someone to help educate us and show us so we feel comfortable in the driver’s seat.
And now having two little children, I sense that responsibility ever more.
And Trevor, and really everyone at Riley & Sons in Anderson (shout-out to Penny too!), are always giving us the top-notch care for our Jeep. Our Wrangler has had some issues (well, many, because if you’re a Jeep person, you know), and Trevor has been patient and positive in helping us better understand the quality and care it requires to maintain this vehicle. Unfortunately being in an accident, they had to completely rework the bottom of our Jeep. They gave us almost-daily updates, helped us with the rental process, and just had an overall genuine concern for our well-being. Going beyond the vehicle itself, there are people who live and breathe service, and they aren’t satisfied with just growing business, but they are invested in the lives they touch. Trevor is a caring and positive example that helps drive these principles home.
We are so thankful and appreciative to get our Jeep back on the road again time and time again with your caring hands.
We highly recommend Riley & Sons for maintenance, completely fixing and repairing, and educating customers with what needs to be done to ensure your comfort on the road.
Thank you, Riley & Sons! |
| Frances Remy | 5.0 | I was very pleased with their service, & especially customer service which is rare these days(mostly computer generated) & being kept up to date. Would highly recommend they did a great repair. |
| Jody Cowart | 5.0 | Very happy with the awesome job on my car. Thank you. |
| Aleshia Phipps | 5.0 | |
| Trey Hurley |  4.0 | |
| Fernando Maldonado | 5.0 | I have had multiple vehicles in there here a couple weeks ago we had hail and now those vehicles are back and others, and I wouldn’t trust anyone else with bodywork repair |
| Allen Trout | 5.0 | |
| Paul Gilmore | 5.0 | |
| Shari Mullins | 5.0 | Professional, friendly. Quick service and excellent feedback through the entire process. My car is just like new. |
| Phil Ongley | 5.0 | |
| Tracy Blankenship | 5.0 | Great job!! Work was great and communication was awesome!! |
| camay francum | 5.0 | Fast work, kept us informed that was greatly appreciated |
| Jonathan Markovich | 5.0 | |
| Mo Rob | 5.0 | |
| Jordan Jacobs | 5.0 | |
| Jeremy Chambliss | 5.0 | Excellent customer service John stayed in contact with the delays on top on the automated texts. |
| A J | 5.0 | |
| Joe Hanshew | 5.0 | Work was done on time to my satisfaction and I will make Riley and Sons my friend 🧡 and return if my truck is damaged again. Thank you so much. 🛻😊 |
| Drew Clark | 5.0 | Needed some repairs done and they delivered top notch service |
| Bob Flores |  3.0 | Took over 11/2 months to get the car back to us. Didn't really update us often enough unless we called for an update. |
| Casey Mill | 1.0 | Had my car 13 days to tell me my headlight wasn't part of the accident. Even though they replaced the front bumper and other headlight. Thought maybe they forgot to hook up the connection to headlight or something. Got the run around. Was told I'll txt you in morning from Eric on different occasions with no response. Never looked at my car since the first day I brought it to them. Again 13 days for nothing. Dicked me around. Had to make contact about my vehicle. Was super disappointed on professionalism with head mechanic. I brought them business and to do a customer like that was sad. Never again will they require business from me again. |
| wanderlust indigo | 5.0 | |
| Diane Gaus | 5.0 | |
| Sarah Jane | 1.0 | There are laws in place to protect the public. I thought it was bc I was a female then you tell my elderly dad you painted the part silver when I left your shop I went directly to Belle tire and took this video. Progressive is a huge company and they aren't happy about having to come see how much damage the auto body shop did not to mention and the extra drama this is causing give me back what I started with |
| Sarah | 1.0 | |
| Gerard Davis | 1.0 | My vehicle wasn't completely repaired the first time. I was told my Stacy to keep my rental and it would be handled by the insurance company. After almost two months of waiting for the repairs to be completed, State farm maxed my rental policy at $1500 and Riley and sons would only covered 3 days of the rental so I was left paying $400 for delays that were out of my control. All of this took place around the holidays thanks a lot riley and sons |
