| AuthorName | Rating | Content |
|---|
| Jamie Ward |  5.0 | We smacked a curb this past snow storm and the car was pulling and womping when drove. Since I live in McCordsville, I called Riley and Sons to ask if that was something they could fix. Bill what that could be and unfortunately they don’t do that kind of work there. I asked if he knows a good place that could help me. He said they refer people to a local tire place. I called there and got in. They did an alignment but then told me it’s still pulling because there is frame damage. So I call Bill back at Riley and sons and he said to bring it by. When he looked at it he immediately knew (local tire place) didn’t do their jobs correctly and there was no frame damage at all. Bill took it upon himself to call (tire place). Bill stood up for us with this company and made them fix their right. The next day he personally took our car there and spent 2 hours of his time making sure they did their jobs correctly.
Bill your integrity is inspiring. Thank you so much for helping us. If I ever need body work on a car I will absolutely use Riley and sons. Their honesty and reputation is solid. |
| Shanni | 5.0 | |
| Steve Skillern | 5.0 | Bill and Team were uber professional, did great work, were timely, informative, ALL that we hope for and rarely get, as constomers, these days. ADDITIONALLY, their high quality work was $800-$1000 LESS!!! than quotes on the exact same work from Caliber and Voelkel, direct competitiors. GO SEE THEM! 5 STARS! |
| Jamie Ward | 5.0 | We smacked a curb this past snow storm and the car was pulling and womping when drove. Since I live in McCordsville, I called Riley and Sons to ask if that was something they could fix. Bill what that could be and unfortunately they don’t do that kind of work there. I asked if he knows a good place that could help me. He said they refer people to a local tire place. I called there and got in. They did an alignment but then told me it’s still pulling because there is frame damage. So I call Bill back at Riley and sons and he said to bring it by. When he looked at it he immediately knew (local tire place) didn’t do their jobs correctly and there was no frame damage at all. Bill took it upon himself to call (tire place). Bill stood up for us with this company and made them fix their right. The next day he personally took our car there and spent 2 hours of his time making sure they did their jobs correctly.
Bill your integrity is inspiring. Thank you so much for helping us. If I ever need body work on a car I will absolutely use Riley and sons. Their honesty and reputation is solid. |
| Shanni | 5.0 | |
| Trey Riley | 5.0 | I compared prices from about 5 different body shops to understand differences in Labor prices. Some require OEM parts. Riley & Sons had great prices for labor and accepted the parts I was able to purchase on my own saving me over $1300. The McCordsville Mgr. Eric was terrific in estimate flexibility and called me to ensure they had my appointment on the books. Additionally, they drove me to and from home so I could work and not spend all day in the body shop. I would repeat my business here without any concerns and it was one of the best collision repair experiences I've had. |
| Steve Skillern | 5.0 | Bill and Team were uber professional, did great work, were timely, informative, ALL that we hope for and rarely get, as constomers, these days. ADDITIONALLY, their high quality work was $800-$1000 LESS!!! than quotes on the exact same work from Caliber and Voelkel, direct competitiors. GO SEE THEM! 5 STARS! |
| Brandon Warren |  3.0 | Horrible communication; decent service. |
| Trey Riley | 5.0 | I compared prices from about 5 different body shops to understand differences in Labor prices. Some require OEM parts. Riley & Sons had great prices for labor and accepted the parts I was able to purchase on my own saving me over $1300. The McCordsville Mgr. Eric was terrific in estimate flexibility and called me to ensure they had my appointment on the books. Additionally, they drove me to and from home so I could work and not spend all day in the body shop. I would repeat my business here without any concerns and it was one of the best collision repair experiences I've had. |
| T Wise |  1.0 | Do not take your vehicle to this place. They have had my vehicle for 36 days. A couple weeks ago they towed it a different shop to have "frame adjustments". They have yet to even complete any frame adjustments let alone cosmetic repairs. I have asked several times to let me know if there is any hold up thru my insurance company (GEICO) so I can reach out to them and help push this along. I have been paying for a rental car this entire time with no sense of urgency from Riley and Sons. I have called almost on a daily basis asking for updates and their response the entire time is "I will call the other shop and get an update and call you back". Never calling me back. I could go on and on about the terrible customer service but I'll save us both the time. DO NOT USE. If i could give them 0 stars i would. |
| Brandon Warren | 3.0 | Horrible communication; decent service. |
| T Wise | 1.0 | Do not take your vehicle to this place. They have had my vehicle for 36 days. A couple weeks ago they towed it a different shop to have "frame adjustments". They have yet to even complete any frame adjustments let alone cosmetic repairs. I have asked several times to let me know if there is any hold up thru my insurance company (GEICO) so I can reach out to them and help push this along. I have been paying for a rental car this entire time with no sense of urgency from Riley and Sons. I have called almost on a daily basis asking for updates and their response the entire time is "I will call the other shop and get an update and call you back". Never calling me back. I could go on and on about the terrible customer service but I'll save us both the time. DO NOT USE. If i could give them 0 stars i would. |
