| AuthorName | Rating | Content |
|---|
| William Ward |  5.0 | |
| Loring Lee | 5.0 | They was very efficient, kept me informed. VERY GOOD work done both times on my truck. Thank you! |
| Debby Hall | 5.0 | |
| dar fairchild | 5.0 | |
| Debra Hopseker | 5.0 | When the car was done you would never know it had been damaged. Paint was a perfect match.
Also, the staff were polite and kept me informed through the process. |
| Lisa Thompson | 5.0 | |
| Carol Cash | 5.0 | |
| amber spurgin | 5.0 | Car looks like new and was reasonably priced would definitely use again. |
| Greta Atkinson | 5.0 | I've been to Riley & Sons 1 too many times to get my car fixed and they have done a great job. I will take my car back when ever needed. Hopefully not anytime soon. If people would just quit HITTING ME!!! |
| Kirby Riggs |  4.0 | Repairs took longer than expected, however quality of repair is good, especially given amount of damage. |
| Kirby Riggs |  1.0 | Have had my vehicle for over a month for repairs and continue to push the completion date back with inaccurate information as to why it is being delayed. |
| Lisa Gardner | 5.0 | Great place to get your car repaired. I was kept informed throughout the entire process. |
| Jose Castillo | 5.0 | Repaired my Acura TLX Aspec in 5 days! Professional, great communication and could not have asked for anything more. Austin runs an amazing experience!! Thanks!!! |
| Julie Fields | 5.0 | My family has needed Riley and Sons services three times. Each time has been pleasant and professional. We were kept informed during the process and the work was excellent. I highly recommend them. |
| Katrina Benge | 1.0 | |
| Ken Walters | 5.0 | Everyone working here is very nice, polite, and helpful. Customer service is great. They keep me updated each week on their progress with my truck repairs. |
| Caraline P | 5.0 | |
| Merrill and Jena Morey | 5.0 | They are very courteous and good at communicating the progress of repair. |
| Gabrielle Ashley Gayle | 5.0 | |
| Dave Murray | 5.0 | Whole process was an excellent from start to finish. |
| James Cross | 4.0 | |
| Cameron Fila | 5.0 | Austin communicated every step of the way and the car looks great. Would 100% use again, although I hope I don’t have to! |
| Matthew Hargrave | 1.0 | Kept pushing the finish date back claiming it was iut of paint an needs to go on the frame machine when there was no need for it it was just an excuse to get more time on it they went 8 days without contacting me or insurance with what was goin on with it because the rental was due back they were 15 days past the first initial time they said they would have it an still haven’t go the car back have to
Pay for my own rental because they would only cover 3 day even tho they were over 2 weeks behind the schedule they said it would be done by would not recommend ever using this body shop if you want it don’t in a timely manner an the customer service is the worst I have ever experienced if I could give them a negative star rating I would |
| Elizabeth Barrett | 5.0 | Took great care of my car from hitting a deer. |
| Sarah Dickerson Browning | 4.0 | Love we have Enterprise in New Castle Indiana we can rent a car |
| kyle thomas | 5.0 | Very nice. Did a great job handling my vehicle. |
| Brandon Vance | 5.0 | |
| Tyler Rangel | 1.0 | |
| D T | 5.0 | Great job repairing deer impact. Riley worked directly with insurance to provide an easy pain-free experience. Vehicle finished within a day or two of anticipated completion date - even with A LOT of hidden damages. The Enterprise rental office next door was very convenient for long term replacement rental. Excellent experience! |
| David Weesner | 5.0 | |
| Amy Leonard | 5.0 | |
| Samantha Suttles | 5.0 | |
| Roger Hicks | 5.0 | Excellent body work without any hassle. |
| Matthew Dupart | 4.0 | Not always someplace you want to be, but they are very courteous and friendly and makes your visit a bit better. There is a car rental right there which makes it very convenient. The car rental employee is just a super great person. I hope he never quits. The parking is limited here. |
| Lisa Ayres | 5.0 | Great news experience!!! |
| Dan | 5.0 | |
| Christopher Newby | 5.0 | Abbie and Stacey are the most amazing people to do business with! A++ people and service! |
| April Stinson | 5.0 | Great customer service and quality work! |
| Scott Moore | 5.0 | |
| Bonnie Kirchoff | 5.0 | |
| Danielle Hilton | 4.0 | |
| Shannon Barker | 5.0 | They made an honest mistake and forgot to do my alignment because of paperwork. So they called me to come in to fix it. They bought my breakfeast this morning and covered my gas for the inconvience. They work really hard to do right by their coustmers. . |
| Bobbie Gordon | 5.0 | |
| Victoria Mason | 5.0 | This company makes you feel like family and takes very good care of you and your vehicle |
| Carol Wise | 5.0 | |
| Silvia De León Palacios | 1.0 | If you do not have another option go for it.
But I highly recommend to talk directly with Stacey the manager. She's good following up and giving the costumer attention. The front desk employees are not capable to keep the business... there's no interest on satisfy a costumer. |
| Tina Harrington | 5.0 | |
| Heather Baker | 5.0 | Riley and Sons did an amazing job with my Charger. I was so nervous about leaving it into unknown hands, but not now. I am completely satisfied with the work they put into repairing my car for me. Thanks Riley and Sons! |
| Cassidy Burk | 5.0 | |
| Justin Kaufman | 5.0 | |
| Alicia Lee | 5.0 | Honest |
| Joel Magiera | 5.0 | Riley & Sons, New Castle, IN did a great job on our 6month old truck after I had hit a large deer this fall. Lots of damage, Riley's did a great job, looked like the day I picked it up new from the dealer. Didn't find anything that wasn't right upon close inspection. We use them when ever we need body work done. |
| Gene Velie | 4.0 | |
| XO caden11 Trevino | 5.0 | This place is amazing fixed my suv made it look like it was never in an accident great working people here just want to say thank you... and enterprise have great employees I'm so glad for the car rental we have in new castle thank you also... |
| Jon Brookbank | 5.0 | |
| Holly McDonald | 5.0 | |
| della orr | 5.0 | |
| Donna Branham | 5.0 | |
| scott neal | 1.0 | After picking the car up the bodywork they did was fine. They basically replaced a bottom bumper piece. But my remote start and door locks would not work. Called into the shop on April 18 the receptionist was a little rude, the tech wouldn’t even go out and look at the car. And the manager said she would get back with the company that worked on the radar or get me in contact with the dealership to take care of it. I have not heard anything from them since. I don’t think I would recommend them doing any sort of electrical work. Overall not a real good experience, will let the dealership take care of stuff next time. |
| Sandra Jaynes | 5.0 | Great friendly people to meet. They did a fantastic job on my van. Would recommend them for car body work. |
| Dustin Kernel |  2.0 | |
| Brandon Coffman | 5.0 | Very professional, courteous, and did all the paperwork with insurance so no worries on my end. Thank you |
| Chris R. F. | 1.0 | DO NOT GO HERE!!!!
Took my car in for collision repair. When I picked up my car, there was a massive crack across half of my windshield. I and the manager documented the damage and she said she would get back to me, she never did. I called and they claimed the damage was already there. It wasnt. They then moved to the idea that it most likely started from a chip, which is probably true, but there is 0 evidence the chip was there when I dropped it off. Talked to the regional manager and he said he would reach out to the shop manager for her to get back with me on Monday. Its Thursday, and yet again the shop manager is failing to reach out. Simply put, they damaged my car and, so far, refuse to own up to that make it right and fix THEIR damage. They really advertise guaranteed great customer service, but that clearly is just for their cute posters in the shop. Cant believe how much resistance they are giving me to fix a simple issue. DO NOT RECOMMEND! |
| Scott Clampitt | 5.0 | Fast
Professional
Nice work and friendly staff! |
| Tim Martin | 5.0 | |
| Timothy Hudson | 5.0 | Friendly people, will recommend them |
| Pebbles Caudill | 5.0 | Came in a little below estimate and looked 100% better inside too. Thanks!! |
| larry allen | 4.0 | Very friendly |
| Jordan Hermenet | 1.0 | Walked in to see if they had time to fix my car, lady and front desk was very unpleasant. Told me 4 months before they could fix my car, no problem I told her I would check around. And she tells me as I'm walking out good luck finding someone to fix your car! Very rude, would not go here |
| William Goodwin | 1.0 | As of today my wife's car has been at Riley and Sons here in New Castle for 5 weeks. The first two weeks it just sat there with no one looking at it. So now that my rental coverage has expired last Wednesday they don't seem to care that they took to long. They tried to tell me it's because of my insurance but I have been in the industry, I expected this to take 3 weeks which it has from the time they actually looked at it. I had to argue that that's not my fault they couldn't just reschedule when they had time so they would cover the rental, however so far they have only coverd 3 of the 5 days. Some may say I should count myself lucky they did anything but their schedule conflicts are why I'm in this situation anyway. I will not be going back and I would encourage others to go else where. I have also asked to speak to their district manager as this person was the first person the kind lady at the desk said she would talk to and I have been met with silence. |
| Brandon Wood |  3.0 | |
| CowboyFrmHell75 | 5.0 | |
| Mallory Smith | 5.0 | |
| David Scott | 5.0 | |
| John Eckrich | 4.0 | |
| Daniel Tinch | 5.0 | |
| Debbie Bell | 5.0 | |
| Jeannine Winters | 5.0 | They did a great job fixing our window. They even gave my husband a ride to work when he dropped off the van. |
| Judy Stewart | 5.0 | Rented a car for a month and a half, had a relative pass away during my vacation, and Jordan, the manager, was very helpful and understanding when I had to make several changes to the rental agreement. He was top notch and I will use Enterpriae with Jordan for all my future rental needs. |
| Joshua Manning | 5.0 | |
| Robin Miller | 5.0 | I didn’t know where to take my vehicle after my accident because I just moved. I got so lucky with Riley and Sons! My vehicle was repaired on time and they even detailed it! I’m so happy! |
| Alecia Davis | 5.0 | My son has an older model car that he absolutely loves. They had difficulty finding the part we needed and the insurance company offered us a payout for the damage. Thankfully Riley & Sons did not give up and they were able to locate not only the correct part but in the right color (avoiding a paint job). It was a lot cheaper than we anticipated and the car was washed and shined up when we picked it up. Thanks to their amazing service and perseverance my son has his car back and looking sharp. |
| Willa Flannery | 5.0 | It took 30 days but there was quite a bit of damage. My SUV was cleaned also. Very nice people to work with. |
| Robby Gonzalez | 3.0 | |
| Kirby Riggs | 5.0 | My fiancé rear ended someone. The hood needed replaced and several bumper parts. I work in the automotive manufacturing industry, so I assumed it wouldn’t be as good as new. I was wrong. I carefully inspected everything and could not find a single flaw. Car was also cleaned, inside and out. Finished earlier than estimated as well. These people really know their stuff. Thank you. |
| Steve Hallam | 5.0 | |
| Jean Clester | 5.0 | |
| wendy wilson | 5.0 | |
| T G | 5.0 | This place is amazing , great and friendly staff , they do quality work also . I recommend Riley and Sons to all my friends and family . |
| Deb Gustin | 5.0 | Very caring, prompt, informative. Work was done to my satisfaction. |
| Kathleen Brockman | 5.0 | They do great work there |
| Becky Stonerock | 5.0 | They do excellent work and even detailed the interior of my vehicle! |
| Dewey Bryant | 5.0 | |
| Yvonne Evans | 1.0 | |
| Buffy Girl | 5.0 | Great service |
| Tena Cottman | 5.0 | Friendly. Professional, pleasant! They had trouble getting a part from GM so took a while, but Austin kept me informed. The repair is petfect |
| Vernon Pritchard | 1.0 | I brought my car in to be repaired after a minor collision. They were busy and it took two months for them to return my car. I paid the bill, got in and rolled the window down and it pulled the trim out of the frame. I opened the passenger door and the trim around the outside fell into the car. I drove the car and noticed the cruise control did not work. I returned the car to be fixed and after two more months they finally sent my car to the dealership to be repaired. When they finally returned the car after 4 months of waiting they wanted over 100 more dollars for a "tow bill." I will never use this shop again. I was lied to and put off whenever I called to ask about the car. It was the most unprofessional experience with a auto shop of any kind I have ever had. |
| Marilyn Ward-Humbles | 5.0 | We were so Blessed with a job well done! Customer Service was Amazing as well. I definitely would recommend Riley and Sons to family and friends 😁 |
| Rosemary Cox | 5.0 | |
| Rickey Logan | 1.0 | Car went in for a simple repair and I asked for a quote to fix a scratch on the side and never received. Then I went on vacation and came back in. The car still wasn’t done and I had turned in my rental car because of my vacation. |
| matower88 | 5.0 | Took our 2011 Prius in for repair from a front end collision. When we picked it up the front end looked like nothing had ever happened. Not only that they buffed out some other spots on the car and repaired a dent on the back bumper that had nothing to do with the wreck. They went above and beyond on this repair. We are very grateful for the work they did. Highly recommended. Thanks for your great work. |
| MD Goldey | 5.0 | |
| Larry Abrams | 3.0 | |
| Darrell Smith | 2.0 | You have to get an appointment before you can get an estimate for damage to your car or truck. For my repair they were outbid by another body shop. Past poor work in the past also figured into my decision not to have the work done at this shop. |
| Mark Durbin | 4.0 | I don't know yet |
| Jason W | 5.0 | Was easy to work with them even after I got laid off from the company that the car they had |
| Troy Kendall | 5.0 | Very good car repair shop |
| Nero Legionis | 5.0 | This place is great and Accommodating. When the Insurance wouldn't call me back Riley and sons never Failed to pick up the phone And let me know what's going on with my vehicle. When they did the job they did it Right. It doesn't even look like it was ever in an accident |
| Joyce Harris | 5.0 | Friendly staff and will work with you. |
