| AuthorName | Rating | Content |
|---|
| Candy Greenlee |  4.0 | I wanted to update my review to a 4. My car has been driving better than it ever has! |
| Vickie Williams |  5.0 | My Equinox was damaged during a storm. Riley & Sons worked with my insurance company to get my vehicle in for repairs making the process very easy for me. They were very accommodating with my schedule. They kept me updated on the progress of the repairs & had them complete a week earlier than their estimated time! They even helped me get my rental car returned so I didn't "need a ride" I drove the rental to Riley's & they made the arrangements to have it picked up. The work & repairs they made were excellent. Great Customer Service!! Thank You! |
| TBH Management | 5.0 | Great to work with and did a great job bringing our Audi back to like new condition. I will definitely go back when needed. |
| Shelly Corken | 5.0 | I wrecked my Audi q4 back in January during an ice storm. My car had a lot of after market parts. Riley & Sons took the time and found all the right parts to fix my car. They did an amazing job keeping me informed on when they would be giving me my car back. I am so happy with their service and would highly recommend. |
| Paisley Skittrall | 5.0 | My vehical looked awesome after they repaired the collision damage. Highly recommend, good customer service, Great work.
Pain job looked perfect. |
| A Google User | 5.0 | Riley and Sons are the Best in the Business ‼️
They care for your Vehicle like it’s their own-
Not only did they do a Stellar Job on my Honda- they cared enough to call me to inform me I needed a New Battery-
They collaborated with a Near-By Business and got the Battery and installed it and also did a Needed Oil Change for me‼️
They are indeed the Best in the Business ‼️ |
| binder Singh | 5.0 | |
| Sarah Jane |  1.0 | When I called yesterday the front desk girl assured me all the stores worked together and she would return my phone call...well she didn't |
| Sarah | 1.0 | Plz give me the bottom of my car back ASAP |
| Natasha Prim | 4.0 | Beautiful work. Rick and the crew are super sweet. |
| Sally Cowger | 5.0 | |
| Ryleigh Johnson | 1.0 | |
| Q Jones | 5.0 | |
| Paula McIntyre Adams | 5.0 | Great service! |
| Jack Titus | 5.0 | |
| Michael/Renée Henderson | 5.0 | Rick, Marilyn and Troy did an exceptional job working with my difficult insurance company making sure me and my vehicle were taken care of properly. I highly recommend them for any detail or auto repairs you need done. |
| Dwayne Rhule | 5.0 | Good work and good at handling insurance claims. |
| Emily Cline | 5.0 | Amazing experience for my first time working with a Collision center. Great help with insurance questions, free estimate with detailed information on what will be needed to repair, easy pick-up/drop-off. Car was done in a timely manner and the staff was communicative and thoughtful during the entire process! My vehicle looks as good as new, if not better. |
| Kiley Burkett | 5.0 | I would recommend Riley and Sons. |
| Victoria Clarisse | 5.0 | |
| Daniela Castellano | 5.0 | |
| Bonnie Cowan | 4.0 | |
| Mathew Etchison | 5.0 | Great experience. Rick and Marilyn were great to work with and kept me updated throughout the entire process. They even found that my insurance had the claim listed as a collision rather than comprehensive, saving me money on my future insurance bills! Quality of work was excellent! 10/10 highly recommend! |
| Brian Drummond | 5.0 | |
| Steve Dare | 5.0 | |
| Mark Custer | 1.0 | The most unprofessional experience I have had with any business in my area! Truly unreliable . |
| D Kro | 5.0 | |
| Louis Hocker | 4.0 | |
| Elizabeth Trevino | 5.0 | Rick is amazing! I just recently moved to the area, him and his team made me feel right at home with ease. Making the very unfortunate occurrence of a car accident, into a wonderful opportunity to meet such great people. |
| michael Tompkins | 5.0 | Rick and team are the most professional and honest people! They are quick and responsive. They were able to get my car in quickly when they knew being without my car was not an option for long. They were fast and thorough! My car was returned detailed and looking like brand new!! |
| Jan Mitchell | 5.0 | Excellent customer service. |
| Sheila Kraft | 5.0 | My 2015 Chrysler Town & Country's rear liftgate was making terrible noise and hanging up against the tail light. I thought for sure it would be an expensive trip to the dealership. Riley & Sons is in my neighborhood so I stopped in for giggles. The manager, Rick, and his tech, Joe, found the problem and fixed it quickly and without charge! I promised them cookies for their kindness. I came back with a minor trim problem today. Rick had to fuss with the aftermarket part I'd bought for a few minutes, in the hot sun, but he saved me another potential fee elsewhere. The staff is enjoying chocolate chip cookies right now!
Rick and his team are dedicated to providing fair, efficient, and quality service. I highly recommend and would definitely return should I ever need autobody repair. I'm ever so grateful! Thanks again, Rick & Joe! |
| Michelle | 5.0 | |
| Nancy Riley | 5.0 | |
| Leah Hilton | 1.0 | They misplaced our fob, blamed it on us. She searched everywhere for it but was 100% sure she gave it back . I’m 100% sure she didn’t . They offered no solution . I have been a customer for years . Will not return again ! |
| Alan & Melissa layman | 5.0 | Rick was upfront with everything that needed done to my car and communicated with me throughout the process to make sure that I was kept in the loop. They did a great job! |
| Tony Thomas | 5.0 | |
| Linda Lupton | 5.0 | I had a great experience with a simple repair. Rick and Brittany had me up and running in no time. |
| Dalia Osorio | 5.0 | Staff was helpful, professional, knowledgeable and very efficient!
Superb customer service, excellent experience all around!! |
| Rick Corbin | 5.0 | Great experience |
| Andi Jones | 5.0 | |
| Lisa Jones | 5.0 | Dusty does amazing work in the body shop. Rick does great work in getting the parts that are needed for an older vehicle |
| adouglas douglas | 5.0 | |
| Nicole Jackley | 5.0 | RIck and his staff are amazing! They do a great job, and will do anything you need to help you out with rental car and insurance. |
| Ellen Byrum | 5.0 | I’ve used Riley & Sons for several car repairs. They are excellent in service and always quick to complete the work needed. I highly recommend them. |
| Stephanie Whistler | 5.0 | |
| lori clark | 5.0 | |
| Carole Mathews |  3.0 | |
| Margo Carrancejie | 5.0 | EXCELLENT WORK, VERY RELIABLE |
| Kellie Borgman | 5.0 | |
| Andrea Horan | 4.0 | I have revised my review upward after the work was completed. |
| Linda Reed | 5.0 | |
| David Price | 5.0 | Rick, Troy, Dusty and Cory are the best team in the collision repair industry. We're thankful for the quality repair we received because we plan on keeping our car for a very long time. |
| Clint Moore | 5.0 | |
| eric anderson | 5.0 | |
| Bailey Witt | 5.0 | Excellent customer service! Took my car in after hitting a deer. Insurance wouldn't cover it. The representative I met with from R&S was very helpful and considerate. When I decided I wasn't going to request service, he made some quick fixes to my bumper and passenger door and didn't even accept a tip! He didn't try to sell hard or anything; just honest and friendly service! |
| Mike Forgus | 5.0 | I highly highly recommend this place. They are very friendly and they always do what’s in your best interest. They do top notch quality work. Absolutely best in the business. They are as close to perfect as you can get. Thanks for all your hard work guys!! |
| Bill Edwards | 5.0 | Rick and Marilyn are true pro's... Great service, consistent communication, great people, and expert work. Best I've experienced. My Passport looks brand new...they even detailed it. |
| Tam P | 5.0 | Will definitely use & recommend Riley & Sons. Great Service, friendly & reliable office staff, quick repairs and very well done.
Especially appreciated the nice interior cleaning of my vehicle. (I have been physically unable to do so) So, it was a very nice surprise! I also appreciated the office handling getting & returning my rental car.
I'm a very Happy customer.
Thank you Riley & Sons |
| Heather Auxier | 5.0 | Great experience for an extensive hail repair. Communication top notice and very friendly people. Truck looks great and delivered on time. |
| Leah Hilton | 1.0 | They misplaced our fob and then blamed it on us . They said they gave it back to us , even though she said she has searched everywhere and Called the rental car company to make sure it wasn’t in there . But she is 100 % sure she gave it back . If she is that positive why would they look for it . I’m 100% sure they didn’t give it back . So it will cost us 350.00 to replace and they have offered no solution . Last time I will use them I have been a a customer for years . |
| Justin Worley | 5.0 | |
| Terry Toombs | 5.0 | |
| Stan Hill | 5.0 | They did a great job and got it done quickly. Thank you so much ch |
| Jorge Gonima | 5.0 | |
| Michael n Rachel Wright | 5.0 | Very happy with Riley and sons. They communicate well, keep me posted on how things are doing and I feel they are honest about what needs to be done. We will use them again. |
| Kelli Pettigrew | 5.0 | Good experience. Marilyn went above and beyond for customer service and rental car coordination |
| Baylee Farmer | 5.0 | |
| Rick Witcher | 1.0 | I ask for estimate and the man told me that it would be a waste of his time I had a appointment at 1 and was there for a estimate and he told me this. What about my time to come at the appointment that you scheduled and then to say that I will never suggest you to anyone and never will I think about using you you are rude and disrespectful sad is all I can say |
| Brandi Holmes | 5.0 | Great company! Highly recommend. Went in for my rear bumper to be repaired, and it was completed perfectly in a timely manner. They were very helpful with setting my rental car up and had really good communication throughout the process. |
| Gary Wright | 5.0 | |
| Eric | 5.0 | Repaired my rear bumper to perfection after a small rear end collision. |
| Donald Martin | 5.0 | |
| Stephanie Starr | 5.0 | They took care of my car and were so kind to me and my daughter. My car is working great. Happy with the service and the job they did :) Thank you so much!!! |
| A Google User | 5.0 | |
| Rocio Marin | 5.0 | |
| Maxine Dwiggins | 5.0 | Rick and the team agree job.. |
| Tim Dolph | 3.0 | |
| Tiffany Downing | 5.0 | Very pleased with the repairs to my car after hitting a deer. Also being able to leave my rental car there for it to be picked up later was super convenient! |
| Karen Bradburn | 5.0 | Unfortunately, my car was damaged badly due to an accident. It took a long time to repair. But, the highlight of that struggle is Riley & Sons were conscientious in completing my repairs as quickly as possible and correctly. Both Rick and Marilyn were wonderful to work with, both cared about me as a customer and about making sure my car was repaired right. I have my car back now and it's like it's brand new! Highly, highly recommend Riley & Sons in Pendleton. |
| Patrick Skaggs | 4.0 | |
| CATRINA LANGLEY | 5.0 | |
| Christi Patterson | 5.0 | |
| Justin Lewis |  2.0 | |
| Deb Merchant | 5.0 | High quality work, done quickly by professional staff. The front desk service was exceptional. Rick and his staff stand out and I will only take my car here for repairs |
| Ryan Stolle (Zeiban) | 5.0 | |
| Carolyn Stump | 5.0 | |
| Thomas Weaver | 5.0 | |
| Christopher Newby | 5.0 | Amazing outcome with a solid business; |
| Stephanie Rayl | 5.0 | This business has great staff who do great work for a decent price. I highly recommend this place. |
| Jerri Fite | 5.0 | Excellent service went above and beyond with yhe problems they had. |
| Chad Renbarger | 5.0 | The Pendleton location staff was amazing. Great communication and customer service. |
| Donna Love | 3.0 | They do good work, but be patient. . . 3 days turns into a week |
| Dania Hall | 5.0 | |
| Madison Zigler | 5.0 | I cannot recommend them enough! They took care of everything when I got into an accident and needed repairs. From talking to my insurance company to setting up my rental. I am grateful I used them for my repairs. Everyone was so nice and the repairs were so fast! Great place!!! |
| Tim Reis | 5.0 | Great people, timeliness, and Quality of work! |
| A. B. | 5.0 | I will never use another company. Riley and Sons were thorough with the 2nd estimate needed for car insurance. They found damage that was not found in first estimate. Honest and nice customer service. |
| Alexis Anderson | 5.0 | |
| Catherine Bennett | 5.0 | |
| Charles Clark | 5.0 | Rick and the crew were excellent! They weren’t happy until I was satisfied. Very friendly and detail oriented. |
| Jamie Oster | 5.0 | Rick and his Pendleton team are the BEST! We have taken many vehicles to this location over the years and have ALWAY gotten AMAZING service and repairs. I will never consider taking my vehicles to any other collision repair company. |
